Achieving operational excellence: Key factors in total quality management for pharmaceutical industry
Sarojini Naidu Vanitha Pharmacy Mahavidyalaya, Tarnaka, Hyderabad, India.
World Journal of Biology Pharmacy and Health Sciences, 2024, 18(02), 327–331.
Article DOI: 10.30574/wjbphs.2024.18.2.0275
Publication history:
Received on 03 April 2024; revised on 11 May 2024; accepted on 13 May 2024
Abstract:
The implementation of total quality management always concerned by top management within organization. TQM is the process of involving all employees of organization in its continual improvement to achieve customer satisfaction. The aim of this study is focused at elements & key success factors implemented TQM process. Quality is critically important ingredient to organizational success achieved by TQM, which aimed at prevention of defects rather than detection of defects.
Keywords:
Quality Assurance; Quality Control; Total Quality Management; Elements.
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