Achieving operational excellence: Key factors in total quality management for pharmaceutical industry

Aroon Adulapuram, Maheshwari Annaladas *, Bhumika Allikanti and Amena kausar

Sarojini Naidu Vanitha Pharmacy Mahavidyalaya, Tarnaka, Hyderabad, India.
 
World Journal of Biology Pharmacy and Health Sciences, 2024, 18(02), 327–331.
Article DOI: 10.30574/wjbphs.2024.18.2.0275
 
Publication history: 
 
Abstract: 
The implementation of total quality management always concerned by top management within organization. TQM is the process of involving all employees of organization in its continual improvement to achieve customer satisfaction. The aim of this study is focused at elements & key success factors implemented TQM process. Quality is critically important ingredient to organizational success achieved by TQM, which aimed at prevention of defects rather than detection of defects.
 
Keywords: 
Quality Assurance; Quality Control; Total Quality Management; Elements.
 
Full text article in PDF: