An assessment of perceived patient satisfaction and glycaemic control pattern among adult diabetics attending a tertiary care clinic in north central Nigeria

Background: Patient satisfaction as one of the indicators of patient centered care, has taken a central point in the management of chronic diseases such as diabetes mellitus.
Aim/objectives: This study aimed to assess perceived patient satisfaction and glycaemic control among adult diabetics attending the General Out-Patient Clinic.
Methodology: This was a cross-sectional study conducted between September 2021 and November 2021 involving 134 adult diabetic patients selected by systematic random sampling. Data was collected by interviewer administered questionnaire. Height, weight, blood pressure measurements and fasting blood glucose assay were done. Data was analyzed with the Statistical Package for Social Sciences (SPSS) version 25. Analysis was done at the 5% level of significance with p < 0.05 considered statistically significant.
Results: A larger population (81) of the participants were females representing 60.4%. The mean age of the patients was 51.82 ± 12.19 years. The level of perceived patient satisfaction and glycaemic control were 88% and 37.3% respectively. Blood pressure status was the only independent predictor for patient satisfaction. Ethnicity, level of education, occupation and average monthly income showed statistically significant relationship with glycaemic control. Furthermore, comorbidity, perceived patient satisfaction, medication adherence, BMI and blood pressure status also showed statistically significant association with glycaemic control.
Conclusion: Less than 40% of participants achieved good glycaemic control despite high level of perceived patient satisfaction (88%) in this study.