Factors related to the performance of health workers at the Poasia public health center in Kendari city, southeast Sulawesi province, Indonesia 2024

Background: The Minimum Service Standards (SPM) are an important reference in assessing the performance of health services in Indonesia, as regulated in the Indonesian Minister of Health. Based on the SPM of the Poasia Health Center in Kendari City in 2023, the SPM indicator has not reached the target, with the achievement of health services for pregnant women at 82%, basic education age at 85%, productive age at 85%, the elderly at 76%, hypertension patients at 47%, mental disorders at 82%, and the risk of HIV infection at 67%. 

Methods: The research method used the Cross-Sectional Study approach. The population in this study is all health workers of the Paonia Health Center which totals 113 people. The sample withdrawal technique uses total sampling. Data was obtained by interviews using questionnaires, analyzed by Chi Square statistical test at α = 5%.

Results: The results showed that there was a relationship between workload (p value = 0.000), work motivation (p value = 0.002) and the performance of health workers at the Paonia Health Center in Kendari City, and there was no relationship between work discipline (p value = 0.326), organizational culture (p value = 0.156) and the performance of health workers at BLUD UPTD Paonia Health Center in Kendari City.

Conclusion: There is a relationship between workload, work motivation, and no relationship between work discipline, organizational culture. It is recommended that the health center be more active in monitoring existing human resources, especially related to workload, and it is expected that the leaders of the health center provide motivation/rewards to employees so that employees can further improve their performance.