Utilization of repeat services in the outpatient department of Dewi Sartika general hospital, Kendari City, 2023
1 Department of Hospital Administration, Pelita Ibu Institute of Health Science, Indonesia.
2 Department of Public Health, Public Health Faculty, Halu Oleo University, Indonesia.
3 Department of Public Health, STIKES IST Buton, Indonesia.
4 Department of Health Information Management, PKP Health and Technology Institute, DKI Jakarta, Indonesia.
Research Article
World Journal of Biology Pharmacy and Health Sciences, 2024, 17(02), 111–123.
Article DOI: 10.30574/wjbphs.2024.17.2.0054
Publication history:
Received on 24 December 2023; revised on 04 February 2024; accepted on 07 February 2024
Abstract:
The reutilization of services in outpatient clinics of hospitals plays a crucial role in enhancing the quality and effectiveness of healthcare services. This study aims to analyze the factors associated with service reutilization in hospital outpatient clinics using a cross-sectional design and quantitative approach. Data were collected through questionnaires from 100 respondents at Dewi Sartika General Hospital in Kendari, Southeast Sulawesi, during October-November 2023, using accidental sampling techniques. The analysis results indicate that factors such as service quality, family encouragement, facilities, location, and patient attitudes are significantly associated with service reutilization in outpatient clinics. Univariate analysis was used to describe sample and variable characteristics, while bivariate analysis involved correlation testing to evaluate the relationships among variables. The conclusion of this study highlights the importance of enhancing communication, education, and family support in influencing patient decisions to reuse the same services at the hospital. The development of family support programs, patient empowerment, family-friendly policies, and periodic program evaluations are crucial steps in improving patient experiences and healthcare outcomes. Recommendations include critical steps such as enhancing communication, education, and family support, as well as developing structured family support programs, empowering patients, implementing family-friendly policies, and conducting regular program evaluations. It is expected that the implementation of these recommendations will improve patient experience, enhance adherence to treatment, and overall improve healthcare outcomes.
Keywords:
Service; Family Encouragement; Facilities; Location; Attitude; Reutilization
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Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0