A study on patient satisfaction in the outpatient department of a secondary care public hospital

Introduction: Healthcare scenario is fast changing all over the world. Health as a fundamental right, is gaining popularity over the last few decades and it has become a social goal. Patient satisfaction is one of the established parameters to measure success of the healthcare services that are provided in the hospitals. There are high expectations and demands from consumers because of improved socio-economic status and easy accessibility to healthcare. Successful monitoring of customer’s perception has become a simple but important strategy. The measurement of patient satisfaction is an important tool for research, administration, and planning.
Objective of the study:
·         To study the level of satisfaction among OPD Patients
·         To find out the level of satisfaction among the patients regarding the behaviour of the hospital staff
·         To analyse the perception of patients about cleanliness in the OPD of the hospital
·         To find out the perception of patients about diagnostic services in the OPD of the hospital.
Methodology
·         Study design- Cross-sectional study
·         Study population- The target population of this study included patients who had utilized health services at the OPD of a secondary care public hospital in Month of July 2021.
·         Sample size- A sample of 100 out-door patients had been taken on random basis.
·         Study Settings- Study had been conducted in a secondary care public hospital, Bhojpuri, Bihar,India.
·         Tools of Data Collection- The data had been collected by interviewing patients who had utilized health services in out-patient services (OPD).
Conclusion: The study concludes the overall patient satisfaction of government hospital. The results depicted in the study are highly alarming. A government hospital with such potential cannot sustain with such dissatisfying patients. The management needs to take necessary steps in order to repair its deteriorating image in the public domain.