Patient satisfaction and experience with radiology services in public and private hospitals
Consultant Radiologist, Department of Radiology, Mathura Das Mathur Hospital, Jodhpur, India.
Research Article
World Journal of Biology Pharmacy and Health Sciences, 2024, 20(03), 323-338.
Article DOI: 10.30574/wjbphs.2024.20.3.1032
Publication history:
Received on 04 November 2024; revised on 13 December 2024; accepted on 16 December 2024\
Abstract:
This study investigates the healthcare experience of respondents in Jodhpur, focusing on key factors such as demographics, healthcare facility usage, and satisfaction with various aspects of healthcare services. A survey was conducted with 387 participants from different age groups, genders, and healthcare backgrounds. The objective was to understand healthcare accessibility, service quality, and patient satisfaction.
The findings reveal a diverse sample, with 38.2% of respondents aged 18-30 years, and a nearly equal gender distribution (47.5% male and 46.3% female). Public hospitals (60.7%) were more commonly visited than private hospitals (39.3%). Most respondents underwent MRI (26.9%) and CT scan (25.6%) procedures. Most participants found healthcare services "accessible" (32.6%) and rated comfort and cleanliness positively, with 41.9% describing the environment as "clean and comfortable."
However, dissatisfaction was observed in equipment quality (45.2% very dissatisfied) and appointment scheduling, with 22.2% reporting difficulty in scheduling appointments. While staff professionalism was rated positively, clarity in procedure explanations was a concern, with 3.9% of respondents indicating no explanation.
This study highlights the need for improvements in equipment quality, appointment scheduling systems, and procedure communication to enhance patient satisfaction and service delivery in Jodhpur’s healthcare facilities. The findings can help inform policy and operational improvements in the region's healthcare sector.
Keywords:
Radiology; Healthcare Experience; Healthcare Quality; Patient Satisfaction; Public and Private Healthcare System
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Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0